Cancellation Policy

Last updated: 5 November 2026

1. About this policy

Cartumi is a marketplace where customers purchase digital products. Purchases are one-time transactions. Cartumi does not operate a subscription service, and customers are not enrolled in recurring billing when they place an order.

This policy explains when a customer may request cancellation of an order. It should be read together with Cartumi's Refund Policy and Terms of Service.

2. Before an order is fulfilled

If you change your mind after placing an order but before the digital product has been delivered or made available to you, contact Cartumi as soon as possible and request cancellation.

A cancellation request is not automatically approved. Cartumi will check the order's payment and fulfilment status before deciding whether it can still be cancelled.

3. After digital delivery or access

Digital products may be delivered or made available shortly after payment. Once a product has been delivered, downloaded, accessed or otherwise made available to you, an order may no longer be eligible for cancellation simply because you have changed your mind.

This does not remove any rights or remedies that may apply where a product is defective, materially different from its description, inaccessible due to a problem attributable to Cartumi, or otherwise covered by applicable consumer-protection law. Those cases are assessed under the Refund Policy and applicable law. The Refund Policy's change-of-mind rule applies where you have not downloaded the file.

4. Duplicate or incorrect orders

If you believe you placed the same order more than once, purchased the wrong product or were charged incorrectly, contact Cartumi with the relevant order details.

Cartumi will review the transaction records and determine the appropriate resolution, in line with the Refund Policy. A customer should not assume that a payment was duplicated solely because a payment page appeared to load more than once. The actual payment records will be checked.

5. No recurring charges

Cartumi purchases are one-time payments. There is no subscription renewal to cancel and no recurring billing associated with an ordinary marketplace purchase.

If you notice an unexpected or repeated charge, contact Cartumi so the transaction can be investigated.

6. How to request a cancellation

Email hello@cartumi.com or use the contact page. Include:

• Your order number or payment reference.
• The email address used for the purchase.
• The product purchased.
• A brief explanation of why you are requesting cancellation.

Do not send full card details, passwords or other sensitive payment credentials.

Cartumi may request additional information reasonably needed to locate and review the order.

7. Review and resolution

Cartumi will review the order, payment and fulfilment records before confirming whether cancellation is possible.

If a cancellation is approved and a refund is appropriate, the refund will be handled in line with the Refund Policy and the payment provider's processing procedures. A cancellation request alone does not mean that a refund has been approved.

8. Relationship with the Refund Policy

This policy covers order cancellation requests. The Refund Policy explains the circumstances in which a refund may be considered and how refund requests are handled.

Where both could apply, cancellation is decided under this policy and any refund is decided under the Refund Policy. Nothing in this policy is intended to exclude or restrict rights that cannot lawfully be excluded under applicable law.

9. Changes to this policy

Cartumi may update this policy when its marketplace processes or legal obligations change. The latest version will be published on the website with its updated date.